TM
Tahira M
1 reviews | Active since Nov 2013
12 Jan 2018, 10:44
**** Wedding Ring
Hi
I went into the store in September 2017 to buy my wedding ring a consultant assisted me in Liberty Midlands Mall, I asked the consultant if the ring was plated or real gold she said it was 9ct gold. In November I had a look at my ring and it changed colour bear in mind that it was in its original packaging and not worn as my wedding is in January. I took it back to NWJ and they said nothing is wrong and they just need to clean it which they did. In December I looked at the ring again and same story took it back to the store they said they taking it back the manufacturer now my issue is that is my wedding ring and I need it as my wedding date is set I can not afford to go buy another ring at this stage and I can not afford to deal with a **** ring. I am highly upset and very disappointed at the quality of your products.
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NWJ's replyOfficial
12 Jan 2018, 12:20Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Best regards,
NWJ's reply12 Jan 2018, 12:20
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards
The NWJ Customer Care Team
0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm
Best regards,
TM
Tahira M's updateReviewer Update
15 Jan 2018, 15:14Hi
I spoke to a very rude store manager from the branch in liberty mall her conclusion was to change the ring then told me most of their rings are imported! so my question was where is the rings from? she responded and said she is a consultant she does not make rings they sell it where its bought from that she can not tell me very abruptly. So my point is if she does not know about the products she is selling how is the sale consultants going to know if its **** or real?
TM
Tahira M's update15 Jan 2018, 15:14
Reviewer Update
Hi
I spoke to a very rude store manager from the branch in liberty mall her conclusion was to change the ring then told me most of their rings are imported! so my question was where is the rings from? she responded and said she is a consultant she does not make rings they sell it where its bought from that she can not tell me very abruptly. So my point is if she does not know about the products she is selling how is the sale consultants going to know if its **** or real?