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Alicia S

1 reviews | Active since Jun 2018

18 Jun 2018, 09:31

**** Diamonds

After having my wedding ring for years, a diamond fell out. I took it to a branch on Saturday for repair only to be told by the consultant that my ring doesn't contain diamonds but cubic cz stones. The ring was sold to us as an 18ct gold diamond ring and now after years, a consultant verifies that its NOT diamonds but actually cubics and its only 9CT! So why sell cubics as diamonds and why engrave rings as 18ct gold when its actually only 9ct gold??? I am very disappointed and wouldn't recommend anyone to purchase these **** rings from NWJ

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Replies (2)
NWJ
NWJ's reply19 Jun 2018, 08:44
Official

Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Kind regards,

AS
Alicia S's update22 Jun 2018, 10:24
Reviewer Update
It's obvious that NWJ sells **** diamonds as you can see they are not denying it in any way. As soon as I can afford to buy a new wedding ring from Sterns, Galaxy or American Swiss, I will do so. Reading from other complaints I can see that NO ONE gets refunds from NWJ. I would advise anyone who has purchased from NWJ to please have their jewelery pieces checked out to ensure that the gold and diamonds or gems are real. Chances are, they are not.