Extremely Poor Customer Service

Purchased a wedding band online which did not fit my husband. Was told I could go instore to exchange. Found a white gold in his size but after trying on, found it was too tight.Has to go back in store to Shelley beach branch where we purchased the white gold band in order to exchange but found that the next size up was too big.We ended up finding a ring that fit perfectly but was just much cheaper, difference of about R2000 and were forced to buy unnecessary items due to the fact that we were told by the salesperson that we cannot get any cash back because we bought online initially.Did not have time to argue as we were getting married the following day.Sent an email complaining that I only needed the ring and nothing else, requested to return the 2 watches bought, as my husband and I have 6 watches combined, we don't need anymore. Was told I could go back in store to Gateway as we were in Durban at the time, to return for a refund.Went to Gateway to get the refund but was told by the salesperson there that they do not have cash to give us a refund. Was hhen advised that they will send the items back to the online store for a refund, and I will be contacted by them for my banking details in that following week. It is now 10 days later, still nothing.Have emailed their customer care and gotten a reply back that they are waiting for feedback from their Gateway branch.Don't make the mistake of buying anything from NWJ as their customer service is extremely poor and they will give you the runaround if you want your money back, which is a complete contradiction of what their terms and conditions state.**********ly disappointing service from such a well known brand, will never make the mistake of purchasing there again.