Excellent & outstanding customer service !!!!!

<p> </p> <p>To whom it may concern</p> <p>RE: NWJ: Excellent & outstanding customer service:- Sharon Paton: Merchandise Executive & Team</p> <p>29 June 2017</p> <p>Good morning Sharon</p> <p>Thank you once again for the excellent & outstanding service, especially the time and effort in making me/we feel like royalty!</p> <p>To quote: Bloomberg Business report of 2012:</p> <p>…..”Companies that manufacture products understand they must always be introducing something new, faster, easier, or better to keep their customers engaged. If they don’t, they will be left in the dust when their customers upgrade to the next new product.</p> <p>Very few companies, however, understand that service is exactly the same—it’s always changing, and your job is to stay ahead of the competition and ahead of the curve.</p> <p>Here’s what I mean. To start, let’s figure out the level of your current service. Basically it fits into one of these six categories.</p> <p>1• ******** service is really bad. It’s service that violates even minimum expectations, the kind of service that your customers remember never to use again, and are angry enough to call you and complain about.</p> <p>2• Basic service is disappointing. It’s the point of frustration that can turn into anger—but when it’s over the customer is not disappointed enough to complain. However, he will tell his friends, and will remember not to call you for that kind of service again.</p> <p>3• Expected service is nothing special. It’s the average, the usual, the norm. The customer might come back to you, but only if no better options exist.</p> <p>4• Desired service is what your customers hope for and prefer. They’ll do business with your organization again because you do things for them just the way they like it.</p> <p>5• Surprising service is something special, like an unexpected gift. It gives your customers more than they expected. This makes you an organization that customers enjoy and will come back to again and again.</p> <p>6• Unbelievable service is astonishingly fantastic. This is the level of service your customers can’t forget, the legendary treatment they will tell all their friends about…..”</p> <p>Sharon you and your team @ NWJ (Head Office, Gateway store - KZN, Warehouse etc) service delivery can be categorised as: Nr’s: 5 & 6!</p> <p>You are a great Merchandise Executive, may you be blessed with higher ranks. I appreciate every little thing that was done with my enquiry for my son’s wedding ring, sale from the start till the day of pick up.</p> <p>Once again thank you very much.</p> <p>Kind regards</p> <p>Ziska Botha</p> <p>& obo: Dr G Botha (my son) and his fiancée Dr T Botha – North coast: KZN</p> <p>E-mail: ********** <p> </p>