1 reviews | Active since Feb 2015
Engagement Ring that Falls apart ???
<p>Bought an engagement ring in June...</p> <p>Less than a week later a stone pops off. Took it to NWJ to get fixed and they did so with no problem.</p> <p> </p> <p>3 months later the centre stone is loose and one of the diamonds on the side falls off... we take the ring to NWJ and not only is the warentee done... but we are asked to pay for the repair ring. They send the ring in and we come back to collect the ring only to find out.... THEY HAVE DONE NOTHING... the diamond is still loose! </p> <p>So esentially we paid for the ring to be put in the cupboard and then givern back??? </p> <p>Either fix the ring PROPERLY!! or give me a refund so we can go buy a ring from a Proper company.</p>
Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Have a blessed day.
Kind regards,
Thanks and see you in store soon,
Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Have a blessed day.
Kind regards,
Thanks and see you in store soon,
