DONT KNOW THE PROCEDURE OF A REFUND

I did a purchase in the NWJ jewelry store in centurion and I went back to the store the next day to do a refund I waited 5days and no money was in my account. I called in the store to find out what is going on I spoke to Roland the store manager who told me the money will be paid but to my surprise I had to phone FNB to only find out that it takes 7 working days to be paid back. I spoke to tracey at the head office who also didn't know the process. they have put me a situation and no one is willing to go the extra mile to help.<br> <br> up until now I have to received the money, when I called the branch and spoke to Ronald again to ask him he knows the process he started becoming very aggressive and when I asked to speak to him boss he told phone the head office I am not worried do what you want to do and became very aggressive.<br> <br> Is this the type of service they provide to their clients????<br> <br> Nobody in the company can help me I was even told by Tracey that FNB tells them 3days but when I spoke to the NWJ banker Lugaan he told me they inform NWJ that it takes 7days.<br> <br> Disgusted client ill never do business again with them!!!