Dont buy your rings at NWJ

I am shocked with the service I received From NWJ Musgrave. I have purchased the Ring from them and i was Told I had one free resize. My Fiancee and i went in on the 21 March 2021 to get it resized to be told that it was already resized as it was a size P and not an N. I confronted the guy and asked if he can proof it and when he couldn't he then said to me i must pay R650 to get it resized and I refused as i said you told me when i bought the ring i get a free resize. Finally he agreed. i had called them on Wednesday to which Musgrave wern't answering there phones. When i called head office they gave me a story that there isn't anything on there system and they will call me back in an hour which never happed. I called back after 2 hours and was going back and forth from customer care and head office and an email to head office who didn't even bother replying back to me, to which no one cared where my ring is. Eventually after demanding to get my ring back i get told its Musgrave. When I go to Musgrave to collect it the people were very rude and i will not be dealing with NWJ ever again.