Do not order online from NWJ

I ordered some items online from NWJ on the 3rd December which were paid for on the same day. A confirmation email was provided to confirm receipt of the order. A few days later a second email was received confirming that the order was being sourced and I would be notified when it was ready for collection. Today I receive another mail telling me that if payment is not received the order will be cancelled! Responding mails to NWJ stating that the items have already been paid for have gone unanswered. I them phoned NWJ Head Office 3 times and asked to speak to the online order department. The three times I have called, I have been put through to the online order department who do not pick up the phone. The number is *** and each time I have been holding on until the call disconnects. Goodness knows now what has happened to my order. Will I receive it? Will it be cancelled? Will I be refunded? Save yourself the stress and buy elsewhere - they do not deserve the business