Dissatisfied,angry customer

I regret setting my foot @ NWJ Gateway,My husband bought me 2 rings which came as a standard size and needed to be resized. I sent the rings for resizing and I collected them kept them until the big day when I collected them I only checked that they fitted. When I started wearing the rings I noticed both rings were stretched and very thin on one side, I showed my husband but I didn't complain about it until the small band broke, I called the store spoke to Sharlene , she disputed my complaint before she even assessed the rings,I was very angry upset after I spoke to her she accepted the rings and I dissaponted that she was denied some of the things she said to me on the phone. Rings were still under warranty and they came back I was happy .

Four to five months after I sent the rings for repairs as one broke and both were scewed because they were strached thin on one side . 2 small stones fell off so I went back to the store l found a gentleman I did not get his name, I told why I was there he told me that the warranty has expired l have to pay and I disputed that because I have not had the rings with me for 6 months from the time of repairs. I asked to se the manager he told she was out she was coming back after 30 minutes I said I will wait and he said I was wasting my time she tell me the same thing. I waited when she came I told her she said same thing I told her that I have not used the rings because over 6 months after the repair so the warranty should be lifted at least until 6 months after repairs. She didn't want to hear me and I also raised a complaint about the gentleman who told me what she was going to say before I even said anything to her she didn't see anything wrong. I asked her to escalate my complaint and dispute she told me she can't call her head office on my behalf, that really got to me, as the manager she should escalate what ever she not able to resolve! I asked her for an email address she said thair heard office doesn't have so she gave me a name and landline number which I called the next day l asked for Ramona I was told she was not on duty that day it was Friday and l called again Monday ever since to this day the oparator answer and transfer the call to this Ramona and the call will be cut before she or he answers and when I follow up the phone will either be engaged or it's rings and not answered.

I called Sherlen and explained my problem that I cannot get hold of Ramona she said she will call and ask to call me .

I'm really done disappointed and disgusted by the level of unprofessionalism and lack of empathy I have experienced with the store! I left my ring and it's closed to a month now no news,