HV
Hilary V
1 reviews | Active since Apr 2018
12 Sept 2022, 09:45
Dissapointed customer about stone falling
My hubby and I bought my wedding ring on the 26th of March for our wedding on the 2nd of July. I have only been wearing my ring for just over 2 months and this past weekend I noticed that one of the stones had fallen off.
I am utterly disappointed at you and your products.
I would like to have a refund please. I checked your reviews on Hello Peter and it seems the stones falling off is a big problem and I do not want to exchange it or repaired as chances are that we will experience the same thing again after the repair or the exchange.
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Replies (1)NWJ's replyOfficial
03 Oct 2022, 11:38Dear Hilary,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Best regards,
NWJ's reply03 Oct 2022, 11:38
Official
Dear Hilary,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Best regards,
