1 reviews | Active since Dec 2020
Disgusting service from NWJ overall
I purchased a white gold ring for my daughter on the 22nd January 2022 and it has been 3 months and I took the ring back twice to the Greenacres branch because firstly the white gold turned yellow and second time the diamond fell out. The service I received from consultant was fine however because she could not answer me on certain questions the branch manager Belinda was first time not there but out to the shop quickly and second time when she was there could not answer me either. I then called the head office whereby Natalie the receptionist said after me asking for the area manager details she cannot assist and put the phone down on me while I was still talking to her. I eventually got hold of Fabian Mcullan whose the area manager and he apologised for everything and said he would come back to me. The point I am getting to is the service from head office of NWJ with no responses to emails then having the receptionist putting the call down while I am talking to her is utterly disgusting. NWJ advertise they selling the finest jewellery only for the jewellery to need repairs in such a short time. Never in my life have I been embarrassed this way. Fischers jewellers I once again want to call out to say thank you for making your customers feel special with your one on one service. I regret going into NWJ for the ring and would of never had this issue now if I just went to Fischers jewellers. I guess you learn the hard way….
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,Customer Care
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,Customer Care
It is shocking reading online the amount of complaints from customers regarding poor service and workmanship from NWJ. How is it even possible that the directors of NWJ are not doing anything regarding these complaints going back from 2013 to date. Someone needs to get whipped. This is crazy. How does the head office not assist when there are issues with branches. In todays times I say this again no business can afford to leave a bad taste in a customers mouth. Surely the owners of NWJ would agree. Wow this is shocking. These are the same complaints from various customers. Employees of NWJ, wake up ! Businesses close down daily that’s the world we living in now then you expect society to feel sorry for you, but what did you actually try and do to keep the business running. You should remember what times were like in Covid with lockdown. To those of you with a positive happy attitude…well done to you and it is sad that you become victims of customers complaints. Always remember customers do not see an individual when they unhappy they see a branch….I truly hope NWJ employees change their attitudes towards life. Do not get too comfortable because life can change in a blink of an eye….It was proven with Covid….
It is shocking reading online the amount of complaints from customers regarding poor service and workmanship from NWJ. How is it even possible that the directors of NWJ are not doing anything regarding these complaints going back from 2013 to date. Someone needs to get whipped. This is crazy. How does the head office not assist when there are issues with branches. In todays times I say this again no business can afford to leave a bad taste in a customers mouth. Surely the owners of NWJ would agree. Wow this is shocking. These are the same complaints from various customers. Employees of NWJ, wake up ! Businesses close down daily that’s the world we living in now then you expect society to feel sorry for you, but what did you actually try and do to keep the business running. You should remember what times were like in Covid with lockdown. To those of you with a positive happy attitude…well done to you and it is sad that you become victims of customers complaints. Always remember customers do not see an individual when they unhappy they see a branch….I truly hope NWJ employees change their attitudes towards life. Do not get too comfortable because life can change in a blink of an eye….It was proven with Covid….