SS
Stephen S
1 reviews | Active since Jun 2014
19 Aug 2019, 14:54
Disgusting service & bad quality!????????????
I bought a engagement ring from them,after 3 moths the stone came out!resend it got a new ring apparently and not even 24 hours the same stone came out! Qualify is so bad!
They did card refund in store,it’s been more than 3 working days no money reflected.
Checked with my bank and the can’t see any pending payment coming in!
Store in mall of the south don’t even answer my calls anymore.when I phone costumer service they said they will get back to me,but when they do everyone gives the same story!
What should I do? Get my lawyer involved? I need to use that money as deposit on new ring,but I’m Running out of time,getting married end Sept!
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NWJ's replyOfficial
20 Aug 2019, 09:54Dear Stephen
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's reply20 Aug 2019, 09:54
Official
Dear Stephen
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,