DISGUSTED WITH NWJ SERVICE AND JEWELLERY

Having purchased an18ct diamond ring, evaluated at over R70 000 from NWJ, I expected to have many years of enjoyment when using my ring....sadly all it did was bring me years of distress and unhappiness. The ring is presently being repaired for the 8th time at the moment at a NWJ workshop. IS THIS ACCEPTABLE??? The ring has spent more months/years in total time at the NWJ workshop than it has on my finger.....All because I have to be very cautious when wearing the ring as the diamonds fall off. I have personally paid for diamonds to be replaced three times before I realised that there is definitely a MANUFACTURING DEFAULT with the ring....needless to say Im now going through the process of fixing the ring for the 8th time. Communications to the NWJ Customer Care Manager brought no closure, solution or joy to my predicament. I was also informed by a very reliable source that, this particular ring was discontinued due to the design being problematic. I have been a loyal customer of NWJ for over 20 years....from the early days when Eileen was a sales consultant at the La Lucia Mall branch. I received amazing service and excellent advise. Sadly this doesnt exist at NWJ any longer. Having purchased over 10 beautiful rings and other items of jewellery from NWJ, I had no reason to doubt their quality and workmanship( until my last purchase, that is). Try to redeem yourself NWJ. I am truly disgusted by your service n product.