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suandri.olderwagen suandri.olderwagen

1 reviews | Active since May 2016

20 May 2016, 21:02

Disgusted want to give 0 stars!!

<p>NWJ Cape Gate overcharged me "by accident" because of *********** staff. I told them immediately and they said they refunded me and would take a few days to show. None of the money showed. A week later I went back and demanded an answer. They took my number and said they would call. A week later currently and I have heard nothing further. They are basically *****ing from me and not making an effort to correct their mistake and give me MY money back. I am furious!</p>

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Replies (1)
NWJ
NWJ's reply23 May 2016, 08:33
Official

Hello Inge Suandri,

Thank you for taking the time to correspond with us.

We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.

Trust you find this in order.

Have a blessed day,

Kind regards,

Thanks and see you in store soon,

The NWJ Customer Care Team