1 reviews | Active since Sept 2016
DISAPPOINTED IN QUALITY OF PRODUCTS
<p>I PURCHASED A VERY PRETTY RING ON SALE. IT STATED IT WAS SILVER BUT AFTER A MONTH IT STARTED LOOKING LIKE THE SILVER WAS BUBBLING OFF AND A COOPER COLOR WAS SHOWING. I RETURNED THE RING AND THEY SAID THEY WILL HAVE A LOOK AT IT. THE RING WAS RETURNED BACK TO THE SHOP WITH A NOTE THAT THEY CANT REPAIR THE RING AND I SHOULD CHOICE SOMETHING ELSE TO THE VALUE OF THE PURCHASE PRICE. </p> <p>I WAS VERY UPSET, NWJ SOLD ME BAD QUALITY NOW I HAVE TO LOOSE OUT ON A RING OF THE VALUE R1330 AND PICK SOMETHING TO THE VALUE OF THE SALE PRICE, R550. I FELT THIS WAS NOT FAIR AS NWJ SOLD ME BAD QUALITY AND NOW I AM ON THE WORST END OF THE DEAL. TO MAKE IT WORSE THE SALES MANAGER SAID IT WAS NORMAL LATELY TO RECEIVE BAD QUALITY FROM THE SUPPLIERS AS THEY SHOP FOR THEIR MATERIALS OVERSEAS, YOU DONT TELL THAT TO A CUSTOMER!!</p> <p>I HAVE BEEN A NWJ CUSTOMER ALL MY LIFE. MY FIRST PAIR OF EARINGS MY MOM MADE ME PICK AT NWJ, MY FIRST GOLD BANGLE ON MY 16TH, NWJ. MY FIRST GOLD CROSS ON A CHAIN, NWJ. MY WEDDING BAND, NWJ. SO THIS EXPERIENCE WAS REALLY DISSAPOINTING TO ME.</p> <p> </p>
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Kind regards,
Thank you for taking the time to correspond with us.We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Have a blessed day.
Kind regards,
