Disapointed.

I got engaged last year October. So during the first week of my engagement we had to have my ring resized. They advised us that they cannot resize due to the small stones and the ring would have to be remade. We were assisted by a nice very sympathetic and helpful assistant. But her colleague couldnt even bother to smile and seemed as if a bit of optimism could hurt. Within 3 weeks i had received my ring back as it needed to be sent to Head Office. Shortly after that i went back to the store showing them that it looks like one of my stones are missing. A different assistant this time the store manager advised me its because that specific stone is much lower than the rest. Anyway December the stone fell out. Once again it had to be sent back to Head Office to assess. I got my ring back shortly before Christmas. They at that time advised me that if anything else were to happen again they'll insist on a refund or i can choose a different ring and maybe pay the difference. 3 weeks ago one of my bigger stones fell out. The branch/store manager told me that itll have to be assessed because i couldve bumped my hand against something and that couldve caused the "clip" to break resulting in the stone falling out. While they busy searching for invoices that they cant find and showing me where the "clip" broke another stone fell out right on the darn counter! That was on a thursday 28 February. They told me that they only send their jewellery to Head Office on a Tuesday i might only receive feedback on the way forward the following week. Tomorrow its 2 weeks and i havent heard a single word. Im truely disapointed in the service and product that we received. I cant undestand how people can care so little about customer service. I strongly advise people to think twice about NWJ Greenacres. The bad experience definitively outweigh the good.