ZK
Zamier K

1 reviews | Active since Sept 2010

05 Feb 2016, 10:13

Diamond swapped during repair

<br> Good day<br> I sent my wife's wedding ring to the canal walk branch to replace the diamond that was loose, i included the diamond. On return of the ring I noted that the largest diamond clarity was not the same as when i handed the piece in for repair. <br> I refused to take receipt of the ring. The consultant argued that it is the same diamond but he would send it back for cleaning. Fact is, the clarity is different from all the other diamonds and this was not the case when i brought it in. The store recleaned the ring stating that was the possible cause. <br> On inspection, it was still the same. I have taken the ring since no-one at the store is willing to accept that my diamonds were exchanged for lower clarity diamonds. Please contact me to resolve this issue. <br> I will be taking the ring for diamond evaluation pending legal and ******** action against your store and jewelry repair service.

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Replies (1)
NWJ
NWJ's reply08 Feb 2016, 15:08
Official
Hello zamopeter,

Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.

Trust you find this in order.

Have a blessed day,

Kind regards,

Thanks and see you instore soon,
The NWJ Customer Care Team