Diamond stone fell of again

Item: NWJ
Rating: 1
Author: Mosima R

I’m dismayed and heartbroken. My partner bought me an engagement ring at NWJ mall of the north, one of the diamond stone fell off, I got it replaced, now it has fallen off again(the same stone). This is so sad coz now I’m questioning the authenticity of this ring, Why should a diamond stone fall of if this ring is real? But any I’m worried that now it is lockdown and my warranty is expiring at End of April 2020. Please advice what should I do, if I bring the ring after lockdown for repair or for exchange will the warranty still applies?

Helpful (0)

Replies (3)

Mosima R's updateReviewer Update

11 Apr 2020, 07:51

I can’t believe I’m writing her for the second time writing about NWJ ???? this is so sad and disappointing

Mosima R's update11 Apr 2020, 07:51

Reviewer Update

I can’t believe I’m writing her for the second time writing about NWJ ???? this is so sad and disappointing

NWJ's replyOfficial

21 Apr 2020, 12:55

Dear Mosima R

Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .

Trust you find this in order.

Kind regards,

NWJ's reply21 Apr 2020, 12:55

Official

NWJ's replyOfficial

01 Jun 2020, 12:46

Hi Mosima
Apologies for the delayed response due to the lockdown.

Please take the ring to the nearest Nwj store. it will be sent to head office for an assessment.
Once done, I will contact you with a positive outcome.

kind regards,

NWJ's reply01 Jun 2020, 12:46

Official