1 reviews | Active since Mar 2009
Delivery delay no feedback & horrific whatsapp assistance!
Im extremely disappointed with the service and horrific whatsapp helpline at NWJ. I enquired about my order before placing it checking that I will indeed receive it in time for my 10th wedding anniversary. Once I was assured I placed my order at 09H00 11/04/2022. Melissa has been fantastic and has remained in email contact however cannot give me exact answers and checking in with the whatsapp help line they gave the same stupid generic response even after I supp**** accurate information as to when I ordered (9 days ago) which is outside their delivery commitment and they are rude coming back after I request that they just CHECK for me. Their response is that they are having issues with power and cant check.
Bottom line is that I chose NWJ on the basis I would definitely receive my order in the delivery time stipulated. Now I will not have a gift for my 10 year anniversary and I am very close to cancelling the entire order and shopping elsewhere.
NWJ, you need to evaluate the operators of your Whatsapp helpline, they are useless. Look after Melissa as her communication methods are far superior & please look after your customers! Im never shopping at NWJ again.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,Customer Care
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,Customer Care
To the staff at the KZN branches/factory, I truly hope you are all well and safe and I do understand the predicament you are in. Please just ensure in the future that daily communication is sent if delays are expected and do not wait for the customer to enquire after the stipulated delivery time to communicate this delay.
To the staff at the KZN branches/factory, I truly hope you are all well and safe and I do understand the predicament you are in. Please just ensure in the future that daily communication is sent if delays are expected and do not wait for the customer to enquire after the stipulated delivery time to communicate this delay.
Thank you for your understanding.
We sincerely apologise ,we have noted your comments.
Kind Regards
Customer Care
Thank you for your understanding.
We sincerely apologise ,we have noted your comments.
Kind Regards
Customer Care