LH
Lloyd H
1 reviews | Active since Apr 2019
26 Dec 2019, 11:35
Day light *******
I write this with a disappointed feeling....
I bought 2 rings on a Black friday...
One was change when it was packed only saw them on my wedding day ....
2 my wife's ring diamons are falling off
3. My wedding ring ( the one that was change is old with Scratches)
I am so disappointed by this Jewelery Shop in Clear watermall....
Helpful (0)
Replies (2)0
Replies (2)
NWJ's replyOfficial
30 Dec 2019, 10:54Dear Lloyd.H
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's reply30 Dec 2019, 10:54
Official
Dear Lloyd.H
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's replyOfficial
09 Jan 2020, 14:52Good afternoon Lloyd
Apologies for the negative experience that you have encountered.
Please take the rings back to NWJ Clear water, the items will be sent to Head office and we will do an assessment of the items and revert.
Thank you.
Apologies for the negative experience that you have encountered.
Please take the rings back to NWJ Clear water, the items will be sent to Head office and we will do an assessment of the items and revert.
Thank you.
NWJ's reply09 Jan 2020, 14:52
Official
Good afternoon Lloyd
Apologies for the negative experience that you have encountered.
Please take the rings back to NWJ Clear water, the items will be sent to Head office and we will do an assessment of the items and revert.
Thank you.
Apologies for the negative experience that you have encountered.
Please take the rings back to NWJ Clear water, the items will be sent to Head office and we will do an assessment of the items and revert.
Thank you.