SN
Sindiswa N
1 reviews | Active since Mar 2019
03 Jan 2020, 17:16
Day light *******
NWJ does care about customers
We my Husband Llyod logged a complaint last year till today they have taken the matter to hear office and still no response. I have been wearing their ring for only 2 weeks n 2 diamonds have fallen off I mean they fall of same day wearing it. My husband's ring was exchanged the one they gave us has streches all over doesn't look like a new ring. I'm so disappointed
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Replies (2)0
Replies (2)
NWJ's replyOfficial
06 Jan 2020, 11:23Dear Sindiswa N
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
NWJ's reply06 Jan 2020, 11:23
Official
Dear Sindiswa N
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
NWJ's replyOfficial
09 Jan 2020, 14:37Good afternoon Sindiswa
Apologies on the negative experience that you have had with your rings.
Kindly take the rings to the NWJ stores that is closest to you and it will be sent to Head office for an assessment, thereaftere we will contact you and advise.
Thank you.
Apologies on the negative experience that you have had with your rings.
Kindly take the rings to the NWJ stores that is closest to you and it will be sent to Head office for an assessment, thereaftere we will contact you and advise.
Thank you.
NWJ's reply09 Jan 2020, 14:37
Official
Good afternoon Sindiswa
Apologies on the negative experience that you have had with your rings.
Kindly take the rings to the NWJ stores that is closest to you and it will be sent to Head office for an assessment, thereaftere we will contact you and advise.
Thank you.
Apologies on the negative experience that you have had with your rings.
Kindly take the rings to the NWJ stores that is closest to you and it will be sent to Head office for an assessment, thereaftere we will contact you and advise.
Thank you.