Customers mean nothing to NWJ

So after I wrote to HelloPeter on the 9th April 2019, I finally received a call from Customer Services and was told there was nothing that could be done when I was the one sold a damaged ring which had to be repaired TWICE. The lady from customer services said that maybe the store did not want to refund me because they had to keep their sales up but at whose expense? The fact that I had to drive to Kolonnade Mall three times with no help because maybe according to them I'm not good enough. I'm forced to maintain their sales when no one understands how frustrating this is. Is this what we are worth as customers ??? They have failed to take responsibility and acknowledge their fault. No solution but being forced to buy again when I do not even trust that I will be given anything of value, they do not care.

May I have my money back, this is starting to become emotionally and financially draining for me.

Totally unfair when NWJ makes money everyday.