Completely useless

<p>On 13 February 2016 my wife's sister bought my wife a gold watch at the NWJ Kolonade store. My wife received the watch on the 17th of February 2016 my wife received the watch from her sister including the warranty card. In September 2016 my wife realised that the gold plating was coming off from the watch. On 4 November 2016 she took the watch back to the store to get fixed. On her return she was informed that the warranty received is not the specific watch’s warranty , she explained that the warranty is what the store gave her sister and it came in the box of the watch same store name on there but different watch. Eventually they agreed to get the matter resolved. We have been into store several times and have phoned them several times every different excuses and every time the warranty issue come up and seems to be the delay. WHAT MUST WE DO THAT’S THE WARRANTY YOU GAVE US!!! Eventually in February 2017 I contacted the store manager myself and expressed my unhappiness with the ridicules services he promised to follow up and keep us in the loop. He phones us back and told us that the warranty card is wrong…( We have been there with the warranty)!!!!! After explaining the story for the 50th time he said he will call us back he then phoned back and said all is sorted out he will let us know what happens next. Three weeks has gone past again with NO joy. Hopefully their head office gets this and action upon BAD SERVICE.</p> <p> </p>