Complaint - Stones keep falling out

<p> </p> <p>I took my ring in to be fixed as one of stones (second stone to fall out) had fallen off and the bands were skew. I was told that the stone had fallen off because the bands had bent.</p> <p>I paid just over R500 for the repairs.</p> <p>I collected my ring from the Cradlestone store on Sunday the 23rd of July 2017.</p> <p>It took over 4 weeks for me to get my ring back.</p> <p>On the 26th of July, I noticed that again (third stone to fall off), I have another missing stone on my ring (this is 3 days after I collected my ring).</p> <p>What is the reason for this, this time because the bands are not bent now.</p> <p>According to the feedback I received from the Cradlestone store, I will need to pay again to have my ring fixed. She told me that my ring only had a 6month guarantee from date of purchase (I bought my ring in 2011, and in 2014 the first stone fell out (I wasn't charged to fix this - the 6 months story didn't apply here - why?).<br />Doesn't NWJ have a guarantee on all repairs? Are all my stones going to fall off one at a time and will I have to keep paying to have them replaced?</p> <p>I saw on nwj's facebook page that this is a general problem with most of the NWJ rings - the stones come off.</p> <p>Why should I pay for this?</p> <p>I was also told by the store representative that I should've specified when I took my ring in, that all the stones should be secured (this is an extra service charged separately). What??? Isn't this part of the repair / cleaning / quality control process?</p> <p> </p> <p> </p>