Broken Jewelry equals broken customer service!!

<p>I contacted NWJ about a piece of jewelry I bought earlier this year. It wasn't expensive but certainly not cheap as it was a gift for my girlfriend whom at the time turned 21 years old. A weak ago the bracelet snaps to my surprise because of NWJ's "high quality" jewelry. I bought an anklet bracelet and she never removed the piece and 4 years later it is still intact. So then after contacting them about the situation, they send me an automated email saying they will be in touch. It has already been a few days and I feel as if they don't value customer care services. If this is their style of doing business, I will encourage myself as well as my family and friends not to buy at them anymore since you pay for broken jewelry in the end</p>