Breach of refund terms

Receipt states that an item can be returned for a cash refund if brought back to the store in its original packaging within 10 days. Item was bought on the 12 feb. We did exactly that however the sales person refused to accept the goods. I was told that the store manger would call me. He gave me a pathetic excuse that they would not be able to take the watch since they didn't have the necessary insurance should something happen and that is was their managers policy. <br> <br> WHY DO YOU NOT STATE SO ON THE RECEIPT? <br> <br> I want this matter resolved immediately, failing which I shall escalate this.