Bad Service Received

I purchased an ankle bracelet as a gift on 20/12/2015 from the glen store. I went in today to Alberton Mall to return the item as the gift for whom i had purchased it for passed away over the weekend. The sales lady at alberton store was very abrupt and was very unhelpful. She contacted the glen store and so call assistant manager said that she could not assist further and that only a voucher could be given back to me and not my money. What kind of service does NWJ provide when u go to a mall and explain your situation and they push you around? I was at alberton mall as it was convenient and the sales lady abruptly said to me that i should go back to the glen. I would never ever consider buying from NWJ again. <br> One can never forsee the future and buying the bracelet was not for personal use but for a friend who has passed away and i am a few days out of there so call 10 policy and they were not willing to assist at all.