RC
Roxanne C

1 reviews | Active since Jul 2018

13 Jul 2018, 09:14

Bad Service!!!

I have opened a brand new account at NWJ on the 7th July, I had contacted them on the 10th to change my account to 6 months interest free. On the 13th July today I see that my balance is more than what i owe plus on top of that I need to still pay my installment.. i honnestly want to close this account due to the service given that no one had changed this to 6 months. I am very disappointed

0
Replies (4)
NWJ
NWJ's reply13 Jul 2018, 11:10
Official

Good day Roxanne


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

Best regards,

NWJ
NWJ's reply13 Jul 2018, 11:10
Official

Good day Roxanne


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

Best regards,

NWJ
NWJ's reply13 Jul 2018, 11:10
Official

Good day Roxanne


Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case has been escalated to our Head Office and will we have your concern addressed with the relevant Department.


Trust you find this in order.

Kind regards,

Best regards,

RC
Roxanne C's update16 Jul 2018, 08:38
Reviewer Update
Thank you for correcting this.