Bad service

<p>My partner bought me a pair of 9ct gold earrings last year in the week of 4th February.. about a month ago my one earring broke off in my ear half way on the stem.. I took it in and spoke to Zara at the promenade store who said it will be sent away and the technician will get back to me.. about a week later I got the following sms "your earring could not be fixed because it's too hollow" with the stores contact number.. besides the message being extremely ***ue it's extremely unprofessional as well!! Anyway I left it- but then on the same day the other earrings stem broke off completely!!I then complained about this on the website and was called and the lady said she would get back to me.. that was about 2 and a half weeks ago.. last week I laid a complaint again and was called once again because it was sent to head office but nobody communicates with me!! Now my frustration comes in where I need to phone after you people for progress and also how can such expensive earrings only last a year? I buy myself earrings aT game for not even a fraction of the price but it lasts me for years! So what **** are you selling to customers at such ridiculous prices? If I do not get a satisfactory outcome I will make sure that this complaint goes viral! So that people can see that NWJ does not sell quality at all.. I am completely differentand utterly disgusted at both the quality and service of this company!!!!!</p>