BAD QUALITY PRODUCTS

I am now completely fed up with being nice. I am completely disgusted and disappointed in the service received from NWJ Fine Jewellery. My fiancé bought this ring in Oct 2019. He proposed to me on 20 December 2019 which is obviously when I received the ring. On 27 February 2020 the resizing snapped, when this happened I was sitting in a theatre watching a show, now please keep in mind that I have an office job, so nothing strenuous that could damage the ring, I took it off every time I would wash my hands, shower, etc. We took it back to the store and they fixed it by putting in a half shaft (which they charged me extra for, when according to the sales lady, should have been done, from the beginning when it was resized) I received my ring back a week later on the 5th of March 2020 with the half shaft. On 21 March 2020, the half shaft also snapped where it has been joined to the ring. Again while I was doing absolutely nothing out of the ordinary but watching a movie at the cinema. So I contacted head office, to which they responded that I should please send it to them. Before I could get to the shop to send it back, we went into lockdown so my ring sat in its box until 6 June 2020 when we saw that jewellery stores were allowed to open. We went to the store and told them to please send the ring to head office, as I was requested to do so before lockdown. The manager of the store rep**** that they will not send it to the head office as "it takes too long" they will send it to the workshop. I demanded that they send it to the head office and the sales lady ignored me, and the manager said to her just send it to the workshop. My ring was "repaired" and I received it back on the 11 June 2020. I wore the ring a total of an hour when I noticed my gemstone had fallen out. I was driving in the car when this happened. So just to point out again how every time it broke I was doing something absolutely normal! We took the ring back the following day, which was 12 June 2020. The manager informed us that this time it will be sent to head office. They will send me a "replacement" ring. I do not want a replacement ring. I demand that I get a refund. I am absolutely disgusted with the service that I have received from NWJ, as well as the quality of the product! I have been waiting 3 weeks for a response to which nobody is answering me!!! I have been phoning, I have been emailing, only to be ignored. I WANT MY MONEY BACK AND I WILL NEVER BE PURCHASING FROM NWJ AGAIN!!! Your customer service is appalling! This whole ordeal has put a huge damper on my engagement! Thanks NWJ