NM
Neo M
1 reviews | Active since Apr 2022
27 May 2022, 14:18
Bad quality jewellery
It seems like NWJ is famous for selling bad quality jewellery. I have been seeing a lot of complains about stones that fall of from rings. I have since complained about a 3rd ring I got from them til this day they are not taking customers complains seriously.
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Replies (2)
NWJ's replyOfficial
27 May 2022, 14:30 Dear Neo,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
- Customer Care
NWJ's reply27 May 2022, 14:30
Official
Dear Neo,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
- Customer Care
NM
Neo M's updateReviewer Update
28 May 2022, 16:49Its been a whole month that I have made a complaint and I got the same response of my complaint being escalated to your Head Office, how many times before I complain before you can act accordingly
NM
Neo M's update28 May 2022, 16:49
Reviewer Update
Its been a whole month that I have made a complaint and I got the same response of my complaint being escalated to your Head Office, how many times before I complain before you can act accordingly