1 reviews | Active since Aug 2017

09 Aug 2017, 17:36

Bad quality and service

<p>My husband bought me a silver ring on the 1 July 2017 but I only started wearing it on the 13 as it was a birthday present. 2 days later one of the stones fell out. Tuesday 18 July I took it in for repairs where I was told I must pay for the missing stone. I refuse as the ring wasn't even 1 month old. They then told me they will fix it n/c. 3 weeks later I was in Clearwater so I decided to pop in and find out if it's not back yet. The lady at the store was extremely rude to me. Really not happy with the quality and then staff rude. Really not acceptable </p>

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Replies (1)
NWJ
NWJ's reply10 Aug 2017, 10:00
Official

Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.

Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .


Trust you find this in order.

Have a blessed day.

Kind regards,