BAD EXPERIENCE IN JEWELLERY

I am so disappointed with them we bought my first ring there in Durban Musgrave centre in december 2018 original value at 14 000.00 but was on sale at 50%, it was rose gold but to my surprise stones fell off we took it back after a week same thing happened and its colour changed, i wrote to Hello Peter they contacted me to come change the ring instead of giving me money back, well we did that and the manager suggested we take pure gold ring as those rose gold seem to have problems and we did just that last year August 2019 if am not mistaken,now the ring changed colour its rusty and silver, its like am wearing a copper ring that is sold in the streets for 150.00, am so disappointed seemingly their rings are not genuine, i need my money back so that i can go buy somewhere else, IT IS WORSE AM STAYING FAR IN THE EASTERN CAPE TO TRAVEL EVERY NOW AND THEN TO CHANGE SOMETHING THAT SHOULD BE OF QUALITY.