BAD ATTITUDE *********** STUPIDITY and unwillingness to provide reasonable support. POOR QUALITY PRODUCTS

A stone fell out of my new pendant after three days of wearing it. I went to the store in CENTURION MALL where my husband bought it. I wanted to get something else which was not in store. I was promised a follow up call the next day 15 Feb. I was adamant that I needed an email I only received a call today 16 Feb NO EMAIL AS YET to say my an Exchange pendant arrived. My husband went there this afternoon and the pendant they decided to obtain was horrid and he was brought to task as to why his wife did not l accompany him. When my husband asked for a refund the manageress informed him that the faulty product needs to be sent to the Head Office and that it will take a month and then only will it be decided if we are worthy of a refund! She also came with a story of the product was bought more that 10 days ago and he cannot get a refund.

He read the terms on the back of the invoice to her and she said does it really say that? How to you become a manager if you do not know a simple procedure? Or the terms and conditions on the back of each and every till slip?

"If Goods are defective within the first 6 months after you received them from us, we will repair, replace them or give you a refund, providde that it is a material defect, and that the defect did not develop as a result of fair wear and tear, or through not following our / or manufacturer's instructions."

Dear NWJ I wore my Pendant for 3 days no chance of wear or tear. The store staff acknowledged to both myself and husband that it is a defective product. When I said I am not interested in a repair as the pendant is of inferior quality and something else will fall out. And asked of I can go to another store I was informed I cannot because it is a franchise and the head office needs to be called and that it was after16:00. Your complaints line however is open until 17:00.

If this is the horrible attitude of your staff at your franchises then I do not want a repair or a replacement. I want you to give my husband his money back so that he can buy me another gift from a jeweler like Jenna Clifford who had a silver pendant in the same price range. I promise you nobody in Jenna Clifford stores will tell you I don't know or you cannot be reimbursed or I must phone Head Office and you will most definitely get feedback when the consultant promised you feedback. AND NO ONE WILL WAIT A MONTH FOR FEEDBACK ON A SIMPLE DECISION FROM JENNA CLIFFORD.

The manageress at Centurion Mall NWJ is like a rock weighing down the whole shop. I do hope that some one at Head Office can read and will ensure that My Husband is reimbursed as this was one of the worst experiences I had in a store. I was there on 14th Feb and my Husband was there on the 16th. My gift was an early valentines gift neither him or my child could wait and I received it a Week early. THANK YOU FOR STUFFING UP MY VALENTINES DAY AS WELL!

I wonder which remedies remain perhaps customer care, decent manners, willingness to help others how about being grateful to be employed and perhaps the arrangement of needing to wait for four weeks needs to be reviewed. I will not set foot in any NWJ Branch again except to return my shoddy piece of jewellery and to collect my husbands refund.