Bad attitude and no response

24-01-2016 I purchased a ring for my wife from NWJ's store in the Vredenburg Mall. The ring needed to be re sized and I was told it would take 2 to 3 weeks because it would have to be sent to Durban.Last week my wife inquired if the ring was ready. The sales lady started waving her hands and started raising her voice to which my wife told the sales lady that she, my wife was not a child, but an adult and a customer and was not prepared to be spoken to that way. The sales lady immediately lowered her voice and apologized.<br> I phoned Durban this morning to try and find out what the delay was 3 weeks and Valentines Day had both come and past. I spoke to a lady by the name of Sam who said she would look into it and assured me that she would contact me during the course of the day. Needless to say I have not been contacted by Sam. <br> How does a company whose sale staff shout at customers and Head Office personnel who don't bother to do what they say they will, manage to stay in business? Doing business with NWJ sure leaves a taste of Almond in <br> ones mouth