DM
Dudu M
1 reviews | Active since Nov 2020
28 Jun 2023, 08:35
AM I DENIED MY REFUND?
Been waiting for a REFUND for the entire month…there’s always an excuse why it isn’t processed. The latest update (a week ago that is) from Brenton J John was that they having problems with their bank/accounts and are unable to process payments. Did he care to keep me updated? NO! He wouldn’t be bothered… now my emails are not rep**** to. The most POOREST OF SERVICES I’ve ever experienced as a first time buyer. Neither a sense of URGENCY nor GOOD SERVICE received. NEVER WILL I BUY FROM THEM EVER!!
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NWJ's replyOfficial
07 Jul 2023, 15:07 Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
NWJ's reply07 Jul 2023, 15:07
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Customer Care