vF
valerie F
1 reviews | Active since Oct 2017
16 Nov 2018, 12:20
Account Not closed , when they said they had closed it after i fully settled what i owed
Iam not happy with your service , i paid off my Account in October and asked for it to be Closed at the Clearwater Mall Branch , they took my card swiped it on some machine and cut and they said the account has been closed.
I receive a statement and i called your call center and they said they will follow up on this ,
As far as i'm concerned i am don't owe NWJ anything , please follow up with Clearwater mall as this is their fault
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NWJ's replyOfficial
06 Dec 2018, 11:48Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
NWJ's reply06 Dec 2018, 11:48
Official
Thank you for taking the time to correspond with us. We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,
Please note that your complaint has been logged and your case have been escalated to our Head Office and will we have your concern addressed with the relevant Department .
Trust you find this in order.
Kind regards,