3 months on a simple strap repair!!

Item: NWJ
Rating: 2
Author: Driensie G

I have been struggling for the last 6 weeks to get answers from NWJ Rustenburg. My watch was handed in on 15 April, for a simple strap repair. 3 months later and nobody can give me answers on where my watch is or how long it will still take! This is horrible service, everyone I speak to has the same reply, we dont know. What am I suppose to do to get my watch back, file a report with the SAPC for theft????

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Replies (1)

NWJ's replyOfficial

20 Jul 2015, 09:45

Hello Driensie,

Thank you for taking the time to correspond with us.
We appreciate your feedback and will definitely be looking into this matter.
Please note that your complaint has been logged and your case have been escalated to our Head office and will we feedback to you within 48 hours with a resolution to your complaint.

Trust you find this in order.

Have a blessed day,

Kind regards,

Thanks and see you instore soon,
The NWJ Customer Care Team

0861 111 NWJ (***)
International Dial : +***
Monday to Friday: 08:00 am - 17:00 pm

NWJ's reply20 Jul 2015, 09:45

Official