Unbelievably poor service .

Urgent: Unacceptable Service and Delay with Vehicle Repairs

To Whom It May Concern,

I am writing to express my dissatisfaction with the service I have received from Nu Wagon Auto Body. The updates on my vehicle’s repairs ceased a week ago. Despite multiple inquiries, I have been given inconsistent information.

Last Friday, I visited the branch and spoke with one of the technicians, who informed me that all parts had been received and the vehicle was 90% complete. He assured me that the vehicle would be ready for collection on Monday, the 22nd. However, since that day, I have been repeatedly told that they are waiting for a wheel arch. The part has now been reported as incorrect twice.

While Nelli has been helpful, I find it unacceptable that a company of this size has made multiple errors with part orders. Nelli indicated that I would be able to collect my vehicle today, Friday, July 26th, but I have now been informed that the part is still incorrect.

This situation is causing significant inconvenience, and I urgently need a resolution. I request immediate action to resolve this matter.

Thank you for your prompt attention.

Sincerely, Brandon Singh ***