Total disregard for clients

Accident late November 2015, I still don't have my car!<br> My insurer FSP Solutions (equally useless) got my car assessed by Net assess, I only got one quote which referred to Nu Wagon panel beaters. The authorization letter was dated 8th December 2015 and to date.. No car.<br> Nu wagon body shop closed for business on the 11th of December up until the 11th of January. (without informing clients). I called Nu Wagon on the 11th to figure out when this car will be ready for collection, the receptionist informed me that my car was a write off, she later transferred my call to a certain \Mirinda"who stated that my car will be ready for collection on Friday the 15th of January. <br> I asked to get the car delivered to my work and was told there were no drivers and therefore they cant assist me. Got there only to find the car isn't ready! Worse it has issues that were not pre-existing such as apparent battery problems. The mechanic 'Kobus' tried his battery which also didn't work. He called his 'electrician' to the scene and I requested to be taken back to work (now there was mysteriously a driver available) I constantly have to call for feedback and they completely disregard clients. Useless! """