Nightmare experince with Nu Wagon

I took my car in for a front bumper repair in March 2025 through my insurance company. At some point, I was paid out by insurance and informed that I could choose my own service provider. Nu Wagon then told me they had already stripped my vehicle and were willing to continue the work, as they had already quoted my insurer.

They kept my vehicle for over a month, during which I received continuous SMS updates saying the car was going through various stages of repair. When it reached the two-month mark, I called to ask if my car would be ready by the following Monday. CJ told me he would follow up and call me back—but not once did anyone return my calls. I was the one who had to keep following up.

Eventually, I was asked to come in for a meeting. When I arrived, the floor manager told me they had underquoted and could no longer proceed with the repair. This was after they’d had my car for two months and had sent me multiple texts implying that repairs were actively happening.

When I requested a refund, it took them another three weeks to process it. I had to ask my partner to accompany me because they weren't taking me seriously and were rude to me throughout the process.

I finally picked up my car last Friday. The battery was dead, the alternator wasn’t working, and the radio was also not working. When I originally dropped off the car—one I’ve owned for three years—the only issue was the front bumper. Nothing else.

I wouldn’t recommend these panel beaters to anyone. The whole experience was a nightmare.