Protein Bar & Customer Service

I purchased a NUTRITECH Whey Protein bar a few weeks back. Whilst chewing I felt something hard - to my surprise I spat out a stone. I took images of the bar, the stone etc and sent it to NUTRITECH to make them aware of this unpleasant experience, on 2 July 2024. The following day (3 July 2024) I was informed by an Online Sales Consultant that this will be forwarded to their 'Quality Control Department'. Someone from their 'Quality Control Department' reached out to me the same day requesting my till slip & pick-up address amongst other details. After informing them that I discarded of my till slip not thinking I would need it and then sharing my preferred pickup address I am yet to receive feedback. NUTRITECH it has been just under 2 weeks with no feedback . This is extremely unacceptable. I thought before I share my digust regarding my unpleasant experience with the public let me keep it confidential but you have left me no choice. Neither I or any of my family members and friends will purchase anything produced by your company again! Besides the stone in the protein bar your customer service is terrible!