Purchased an ultra SA 2018 ticket online but I have not received an email with my ticket

Good evening,

On 3 August 2018 at 22:37, I purchased a ticket for Ultra music festival South Africa Johannesburg for the the 10th of February 2018 for R850.00 I did receive an sms from my bank (Capitec) as soon as the transaction had been made stating that R850.00 had been deducted from my account. However, I have yet to receive an email from Ultra South Africa with my ticket information and reference. I have purchased a ticket last year from them without any problems. I did email them querying this problem on the 8th August 2017. I received an email from ********** thanking me for the email and stating that they would get back to me if a response is necessary. I have been waiting but have not received any response from them. I have proof that I paid on the sms. I am very dissapointed that I have yet to receive a response from them. The service is not very helpful and they are very slow to respond to my message. Please help.

Thank you Camantha