POOR CUSTOMER SERVICE

Good day to you,<br> I purchased 4 entrance tickets to Electric Vines 2015 as well as 2 accommodation tickets, total amount spent was R 9,131,20, we received a mail on Monday to say that the concert has been cancelled and that the money would be refunded into the account it was paid out of. Myself and my daughter sent them a mail within minutes to notify them that the bank account we paid out of has been closed and furnished them with the correct banking details. The first mail I got back was to tell me the funds have been refunded already and it is too late, then I insist that they rectify this, then they tell me they will try, I get mail today to say that I need to contact the bank where the account is now closed to get my money back, now I'm sorry but we gave them all the necessary information on Monday, this to me is poor services, why should it be my responsibility to chase my own money, very poor service and unprofessional and the Duduzile was not very professional in her approach and manner, actually very abrupt.