Castle lite and Nutickets, white collar *******

Bought a castle lite ice core, it was damaged when delivered. i haven't been able to get n return or exchange for a non damaged one. I call the Castle lite customer care number, explain my story, email the story and pictures to one Dolly Mofya . I then proceed to call her daily for a week for progress updates. Week 2, she no longer responds to my emails, doesn't answer my calls. Haven't heard from her since. All i want is what i bought and paid for, this isn't an unreasonable request. Nutickets (Anthony ***don) have been similarly useless in assisting me, even suggesting i buy another, instead of offering me the right of return i deserve as a consumer. I feel ****** as i bought an ice core, butdue to it''s damage, don't really have anything to show for it