TERRIBLE SERVICE/POOR QUALITY

Good day Nuri Sushi,

I am a regular customer of Nuri Sushi, but today I had the worst experience. There were quite a few annoyances which I experienced today which was utterly disappointing.

1. The prices on the Nuri Sushi website and on the Order In app differ completely. Then I query this via WhatsApp only to get the response "our menu has changed" - well thank you for the update. 2. I go ahead and proceed with the order, specifying exactly what I would like in bullet point form so that there is no confusion. In my order, I asked for extra Sweet Chilli sauce, which was NOT included in the order upon delivery. It was also not added to the bill, but I was charged R5 extra for Salmon? When or where did I ask for extra Salmon? 3. When checking the order, I notice a box of 6 piece Volcano missing and call the store immediately to query it. The manager contacts me back saying that the kitchen had packaged both 6 piece Volcano in one box. WHY? This is disrespectful especially since it it for two different people. The same happened with the Salmon Roses and Spicy Prawn Tempura were also packaged together and again, they were for two different people. The Salmon Roses were on their side and totally deformed. 4. The rice was overcooked and sticky and basically stuck to the paper inside the box and would break apart when picking it up with my chopsticks. 5. The Salmon onto of the Hot Philadelphia had a bubblegum texture and was terrible to stomach.

Overall, my experience today was utterly disappointing and for the prices charged, pathetic and all the manager had to say was "I'm sorry ma'am".