Nuri Sushi and the disappearing orders

I placed an order at 6pm, was told there is a 40min waiting period. I know it month end so I decide to give them 15mins extra and rock up at 6:55pm. Ask the cashier if they have my order and she brushes me off because she's on the phone with the president. She then says I must wait in the que to pay "although" I had a feeling my time was being wasted.

Get to the till on my turn and I'm told my order was the one they can't find. They ask what I ordered and I show them the whatsapp and they confirm "yes that the one that got away". The lady who seems to be a supervisor then proceeds to ask me if I would like to place an order? I asked if I will have to wait what would seem like another 2hours and she says in an audible voice "YES!". No cooking clue on customer service. In her mind she was cuddling up with her significant other already. Her body was there but her mind on the other side of town.

Never ever have I walked in and left without disappointment. Today will be the last time I punish myself to support them. It might not mean alot to them because they clearly have alot of customers.

Next month end they better be ready with all their paperwork, I have all sorts of emails pending to report them to health, labour and more authorities.