DISAPPOINTING EXPERIENCE AT NURI SUSHI CAVENDISH

Extremely disappointed with the service I have received from Nuri Sushi Cavendish. Last night (28 March 2022) I ordered 2 platters + 2 extra sides from this branch. When I arrived to the store, I was told that they didn't have chopsticks and they gave me plastic forks instead. This is not what angered me. After paying for the sushi, I asked if they could make sure that all my food was in the bag, to which the cashier rep**** 'everything is there'. I took the bag and left, eventually when I returned home, there was 1 28 piece platter missing. This infuriated me as I specifically asked the cashier to check. J eventually phoned the store to which they agreed on delivering the other platter.

I sent them my address, and instead of using Google maps they wanted to know if it's in Claremont, which I rep**** no. They then asked me to explain where exactly I live, I then went on Google maps and sent them my location. 35 Minutes later, I recieclved a phone call from the Manager saying that the driver was stuck as he sent the driver to get ingredients as they didn't have stock on hand. I was confused because I was told that the driver was delivering my platter. At this point, my crunchy sushi was no more crunchy.

I eventually told the manager that I would return the sushi for my money back as it was almost 9pm and my family and I were very hungry.

I am disgusted at the lying and service from NURI SUSHI CLAREMONT. I will not be supporting this specific branch anymore. They have lost a loyal customer.

DISGUSTING SERVICE FOR EXPENSIVE SUSHI.