Item: nupools
Rating: 1
Author: Fauqiyah Adams-williams

FA

Fauqiyah Adams-williams's updateReviewer Update

12 Dec 2020, 17:38

Still trying to get hold of someone cos we have a shell standing on the garage roof and if anything happens who is going to replace the shell. No communication and ignore our phone calls and even kill our calls when we try to phone

FA

Fauqiyah Adams-williams's update12 Dec 2020, 17:38

Reviewer Update

Still trying to get hold of someone cos we have a shell standing on the garage roof and if anything happens who is going to replace the shell. No communication and ignore our phone calls and even kill our calls when we try to phone

nupools's replyOfficial

30 Dec 2020, 21:49

Dear Fauqiyah, Thank you, we understand that due to ordering your pool on risk as a favour and funds coming last minute. Sorry that the understanding is your builders closed the hole with sand again and had delays. Happy it is sunken for now. We also received your husbands review, Thank you.

nupools's reply30 Dec 2020, 21:49

Official

Dear Fauqiyah, Thank you, we understand that due to ordering your pool on risk as a favour and funds coming last minute. Sorry that the understanding is your builders closed the hole with sand again and had delays. Happy it is sunken for now. We also received your husbands review, Thank you.

nupools's replyOfficial

30 Dec 2020, 21:50

Thank you for your review, at the moment and past week or 2 we have been dealing with challenges and very sick people. We have been asked to try and deal with what we can as helpers and staff, but limited resources until we can have people back on their feet. We shall try our best. Stay safe!

nupools's reply30 Dec 2020, 21:50

Official

Thank you for your review, at the moment and past week or 2 we have been dealing with challenges and very sick people. We have been asked to try and deal with what we can as helpers and staff, but limited resources until we can have people back on their feet. We shall try our best. Stay safe!

FA

Fauqiyah Adams-williams's updateReviewer Update

30 Dec 2020, 22:08

First of all the builders did. It fill the whole again. The builders moved the sand your subcontractors decided to throw in our structure that was recently built. The builders were very considerate to your guys and worked their schedule around the sub contractors but your subcontractor only pitched up to the site at 4 or later. So the delays ended up being nu pools only getting to our site after 4 if they made it for the day. Secondly yes the original 60% was late but as soon as we recieved the funds the full 90% was paid. All your response does is give excuses. It does not address the issue of my complaint which is NO Communication and NO project management and the fact that 90% of the project we had to arrange ourselves.

The below is everything that we had to arrange ourselves;
The coping for the pool as it was not even ordered by nupools
The solar panels we had to arrange and pay for ourselves
The electrician we had to arrange and pay for ourselves
Rubble removal was part of the co tract yet we had to arrange and pay for it and my husband even had to go and remove rubble himself. Also because the rubble was not removed the pool pump is now extremely higher than the pool level as your subcontractor put the pool pump up and could not see the level of the pool as the rubble was not removed
We were promised a clean pool and a handover and have still no one from Nu pools has been here.
A pool cover which was part of our contract and yet no pool cover has been ordered or delivered yet.

We try to contact you as now we are R12 000 out of pocket and get no response from nu pools

We recieved one part payment of R2000 and then nothing again and when we try to contact nu pools there is a message that states u are closed till 11 jan

I understand that with the current situation there can be issues with health but as a company there should be contingency’s in place as now we as the client are R12000 out of pocket and you are asking me to accept your excuse but what am I supposed to say to the contractors we have to pay.

Please understand that from our point we did not get the service that u supp**** in your contract

FA

Fauqiyah Adams-williams's update30 Dec 2020, 22:08

Reviewer Update

First of all the builders did. It fill the whole again. The builders moved the sand your subcontractors decided to throw in our structure that was recently built. The builders were very considerate to your guys and worked their schedule around the sub contractors but your subcontractor only pitched up to the site at 4 or later. So the delays ended up being nu pools only getting to our site after 4 if they made it for the day. Secondly yes the original 60% was late but as soon as we recieved the funds the full 90% was paid. All your response does is give excuses. It does not address the issue of my complaint which is NO Communication and NO project management and the fact that 90% of the project we had to arrange ourselves.

The below is everything that we had to arrange ourselves;
The coping for the pool as it was not even ordered by nupools
The solar panels we had to arrange and pay for ourselves
The electrician we had to arrange and pay for ourselves
Rubble removal was part of the co tract yet we had to arrange and pay for it and my husband even had to go and remove rubble himself. Also because the rubble was not removed the pool pump is now extremely higher than the pool level as your subcontractor put the pool pump up and could not see the level of the pool as the rubble was not removed
We were promised a clean pool and a handover and have still no one from Nu pools has been here.
A pool cover which was part of our contract and yet no pool cover has been ordered or delivered yet.

We try to contact you as now we are R12 000 out of pocket and get no response from nu pools

We recieved one part payment of R2000 and then nothing again and when we try to contact nu pools there is a message that states u are closed till 11 jan

I understand that with the current situation there can be issues with health but as a company there should be contingency’s in place as now we as the client are R12000 out of pocket and you are asking me to accept your excuse but what am I supposed to say to the contractors we have to pay.

Please understand that from our point we did not get the service that u supp**** in your contract

Very disappointed and frustrating. Extremely bad service and communication