DW
Dayyaan W
1 reviews | Active since Jun 2014
30 Dec 2020, 20:00
Nupools pathetic service
Pathetic service, owners never respond, I had to project manage the entire project and pay for the coping, solar panels, electrician and rubble removal myself which they were contractually bound to arrange and cover, now they owe me R12500 which i was only paid back R2000 so far and no answer they were supposed to do a hand over and provide a pool cover which I paid additional for and guess what no response. An installation that should take 6 Days took over 2 Weeks, they only use sub contractors which rock up when they feel fit sometimes 11am or 15:30pm, I was supposed to be handed back a clean pool with a hand over the contractor tried to clean the pool but left I took out 15 hand full of stone. This was supposed to be such a joyous experience as we saved our whole life for a pool turned out to be the most horrific experience
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Replies (2)
nupools's replyOfficial
30 Dec 2020, 21:43Thank you for your review, at the moment and past week or 2 we have been dealing with challenges and very sick people. We have been asked to try and deal with what we can as helpers and staff, but limited resources until we can have people back on their feet. We shall try our best. Stay safe!
nupools's reply30 Dec 2020, 21:43
Official
Thank you for your review, at the moment and past week or 2 we have been dealing with challenges and very sick people. We have been asked to try and deal with what we can as helpers and staff, but limited resources until we can have people back on their feet. We shall try our best. Stay safe!
DW
Dayyaan W's updateReviewer Update
30 Dec 2020, 23:19Good Evening and thank you for your response, I fully understand the illness as we are in trying times and I hope she makes a fully recovery, however with regards to the pool cover I have been battling to get an answer for over 2 weeks I even offered to project manage it myself all I needed was a contact number and a name but it seems like the cover has not yet been ordered, your business model is so simple once you start the project you make sure you have everything pool shell, cover, water, cement, stone, etc even your team rocked up here without materials and money as they were not paid I had to drive to builders warehouse to buy them materials so that the pool can be installed with my own money and wait till you paid them for them to pay me back for the stone, cement, etc, with regards to the refund the owner advised of the illness which I understand and I was nice enough to agree him paying me R2000 a day which is his daily limit apparently on the 24th December the first R2000 came through and nothing since then no apologies, no communication .....nothing seems as history is repeating itself as this was the very first issue we had from day 1 that there is no communication period only time we receive a response is if we post on hello Peter. We are very empathetic and understanding but enough is enough now I am R10500 out of pocket with my building contractors down my neck as I used from their funds to cover your project which I have paid you for upfront already all I want is my refund and pool cover and I will be out of your hair forever as I have sent each and every cost to the owner prior to me arranging it as you guys were not prepared and unable to hold up your part of the contract and he agreed to each and every cost to be refunded immediately !!!!
DW
Dayyaan W's update30 Dec 2020, 23:19
Reviewer Update
Good Evening and thank you for your response, I fully understand the illness as we are in trying times and I hope she makes a fully recovery, however with regards to the pool cover I have been battling to get an answer for over 2 weeks I even offered to project manage it myself all I needed was a contact number and a name but it seems like the cover has not yet been ordered, your business model is so simple once you start the project you make sure you have everything pool shell, cover, water, cement, stone, etc even your team rocked up here without materials and money as they were not paid I had to drive to builders warehouse to buy them materials so that the pool can be installed with my own money and wait till you paid them for them to pay me back for the stone, cement, etc, with regards to the refund the owner advised of the illness which I understand and I was nice enough to agree him paying me R2000 a day which is his daily limit apparently on the 24th December the first R2000 came through and nothing since then no apologies, no communication .....nothing seems as history is repeating itself as this was the very first issue we had from day 1 that there is no communication period only time we receive a response is if we post on hello Peter. We are very empathetic and understanding but enough is enough now I am R10500 out of pocket with my building contractors down my neck as I used from their funds to cover your project which I have paid you for upfront already all I want is my refund and pool cover and I will be out of your hair forever as I have sent each and every cost to the owner prior to me arranging it as you guys were not prepared and unable to hold up your part of the contract and he agreed to each and every cost to be refunded immediately !!!!